Return Policy
At Exquisite Caskets, we believe every life deserves to be honored with dignity — not marked by financial strain. If something isn’t right, we’ll help you resolve it quickly and clearly. Start Here (Before Any Return)
Because caskets ship by freight, returns must be coordinated to protect the casket and ensure safe pickup.
To request a return, exchange, or to report damage, contact us with:
-Order number, Purchaser name, and delivery address
-Reason for request
-Photos (required for damage/defect claims)
Call: 833-466-6748 (833-HONOR-4-U)
Email: info@exquisitecaskets.com
Do not ship anything back without written return authorization (“RMA”) and instructions from Exquisite Caskets.
10-Day Return Window (Standard Returns)
You may request a return within 10 days of delivery if the casket:
-Is unused and in new, resalable condition
-Has no signs of service, handling beyond inspection, or installation
-Is in the original packaging/crate (required for freight pickup)
If more than 10 days have passed since delivery, we may be unable to accept a return.
Shipping Damage or Defects (Inspect at Delivery)
We ship with care and urgency. Since freight handling is involved, inspection at delivery is essential.
If there is visible damage on arrival:
-Inspect before signing/accepting delivery.
-If damage is visible, refuse delivery
and note the damage with the carrier. Take photos (packaging + damage). Contact us
immediately.
When damage/defect is confirmed, we will work toward the fastest resolution, which may include:
A replacement shipment, or a refund, depending on the situation and carrier requirements. Please keep all original packaging, as it may be required for pickup or claims.
Cancellations
Before shipment:
If your order has not shipped, you may cancel for a full refund.
After shipment:
If the order has shipped or is in transit, cancellation is treated as a return and may include shipping and restocking fees (see below).
Return Shipping, Restocking, and Refused Deliveries
Caskets require specialized freight handling.
For standard (non-damaged) returns:
Return shipping is the customer’s responsibility. A restocking fee of up to 30%
may apply (based on condition and freight handling costs). If you refuse delivery for reasons other than verified damage, it will be treated as a return/cancellation and applicable shipping/restocking charges may apply. We will coordinate freight pickup after your return is authorized.
Refunds
After we receive and inspect the return:
We’ll notify you once the refund is approved. Refunds are issued to the original payment method. Any applicable shipping/restocking fees will be deducted from the refund.
Timing: Please allow 7–10 business days after inspection for the refund to be processed (your bank/payment provider may take additional time to post it).
Exchanges
If you need a different size/model/color, contact us as soon as possible. Exchanges depend on:
-Eligibility within the 10-day window
-Product availability
-Freight scheduling
-Return condition
If the exchange is due to verified damage/defect, we’ll prioritize the fastest solution.
Address Issues & Failed Delivery
Please confirm delivery details at checkout (especially funeral home receiving information). If a shipment cannot be delivered due to incorrect address/access issues/unavailability, it may be treated as a return/cancellation and freight charges may apply.
Questions? We’re Here When It Matters Most.
Call: 833-466-6748 (833-HONOR-4-U)
Email: info@exquisitecaskets.com
