Privacy Policy — Exquisite Caskets
Last Updated: January 25, 2026
At Exquisite Caskets, we understand this is not a typical purchase. Protecting your privacy is part of serving you with dignity, clarity, and care. This Privacy Policy explains how Exquisite Caskets (“Exquisite Caskets,” “we,” “us,” “our”) collects, uses, shares, and protects information when you visit exquisitecaskets.com (the “Site”), contact us, or purchase from us. By using the Site, you agree to the practices described in this Privacy Policy.
1) The Information We Collect
1.1 Information you provide to us
We collect information you choose to share, including: 1. Contact details (name, email, phone number) 2. Order details (items purchased, order history, delivery preferences) 3. Shipping and delivery details
(recipient name, delivery address, funeral home/receiving facility details when applicable) 4. Customer support communications (what you share with us by email, phone, forms, or messages)
1.2 Payment information
Payments are processed through third parties (for example Stripe for card payments and PayPal, including Pay Later options where available). We do not store your full card number on our servers.
1.3 Information collected automatically
When you browse the Site, we (and providers we use) may automatically collect: 1. Device and usage data (IP address, browser type, device identifiers, pages viewed, approximate location based on IP, referring/exit pages) 2. Cookies and similar technologies (see Section 5)
2) How We Use Your Information
We use information to: 1. Process and fulfill orders, including coordinating delivery timing and receiving details 2. Provide customer support and respond to questions 3. Send transactional updates (order confirmations, delivery coordination messages, service communications) 4. Improve our Site (analytics, performance, troubleshooting) 5. Protect against fraud and misuse, and maintain security. 6. Comply with legal obligations (tax, accounting, dispute resolution, lawful requests). We do not use your personal information in ways that are inconsistent with the purpose you provided it for, without notice or permission when required by law.
3) How We Share Your Information
We share personal information only as needed to operate, support, and protect our services.
3.1 Service providers
We may share information with trusted providers who help us operate, such as: 1. E-commerce and website platform providers
Payment processors (e.g., Stripe and PayPal)
2. Shipping carriers and logistics partners
3. Customer support and communications tools 4. Security/analytics tools (to help protect the Site and understand how it’s used)
These providers are permitted to use your information only to perform services for us.
3.2 Legal and safety
We may disclose information if required to comply with law, subpoena, court order, or other legal process, or to protect the rights, safety, and security of our customers, our business, and others.
3.3 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, consistent with applicable law. We do not sell your personal information for money.
4) Your Choices
4.1 Marketing preferences
If we send marketing emails, you can opt out at any time using the unsubscribe link or by contacting info@exquisitecaskets.com.
4.2 Updating your information
You may request to review, correct, or update certain information by contacting us (see Section 11).
4.3 Cookies
You can control cookies through your browser settings. Disabling cookies may affect certain Site features.
5) Cookies, Analytics, and Similar Technologies
We use cookies and similar technologies to:
Keep the Site functioning (cart, navigation, security)Understand how visitors use the Site (analytics)Improve performance and user experience. Do Not Track: Some browsers offer “Do Not Track” signals. Because there is no universal standard for interpreting these signals, we do not respond to them in a uniform way.
6) Data Retention
We keep personal information only as long as reasonably necessary for: Order fulfillment and customer support, Legal, tax, accounting and recordkeeping requirements, Security, and fraud prevention. Retention periods vary depending on the type of information and our obligations.
7) Security
We use commercially reasonable safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we take protection seriously and continuously work to reduce risk.
8) Minors’ Privacy
Our Site and services are intended for adults. You must be at least 18 years old to make a purchase on exquisitecaskets.com. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it, unless we are required to retain it for legal, security, or fraud-prevention purposes. If you believe a minor has provided personal information to us, please contact us at info@exquisitecaskets.com.
9) Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
1. Access personal data we hold about you
2. Correct inaccurate personal data
3. Delete personal data (with certain legal exceptions)
4. Obtain a copy of personal data (data portability)
5. Opt out of certain processing where applicable (such as targeted advertising, “sale” of personal data as defined by law, or certain profiling)
Delaware residents
If you are a Delaware resident and your request is covered by the Delaware Personal Data Privacy Act, you may submit a request as described below.
How to submit a privacy request:
Email us at info@exquisitecaskets.com with the subject line: “Privacy Request” and tell us what you would like to do (access, correct, delete, obtain a copy, or opt out). To protect you, we may need to verify your identity before completing your request. We will respond within the timeframe required by applicable law.
10) Personal Data Processing Terms
(This section is included as part of this Privacy Policy so everything lives in one place.)
10.1 Roles (Controller/Processor)
Exquisite Caskets is the business you’re buying from and is responsible for deciding why and how your order-related personal data is used. Our platform and service providers (including commerce platform providers and payment processors) generally process personal data on our behalf to provide their services.
10.2 Purposes of processing
We process personal data to: 1. Provide the Site and its features 2. Process payments and prevent fraud 3. Fulfill orders and coordinate delivery 4. Provide customer support 5. Maintain security and troubleshoot 6. Meet legal and compliance obligations
10.3 Legal bases (where relevant)
Depending on your jurisdiction and the context, we process personal data based on:
1. Contract necessity (to fulfill your order and provide support)
2. Legitimate interests (to secure the Site, prevent fraud, improve performance)
3. Consent (where required, such as certain cookies/marketing)
4. Legal obligations (tax, accounting, lawful requests)
10.4 Categories of data processed
Examples include: 1. Identifiers and contact details (name, email, phone) 2. Order and transaction details (items purchased, order confirmations, amounts) 3. Delivery details (addresses and receiving facility information) 4. Technical data (IP address, device/browser data, cookie identifiers)
10.5 Processors and third parties
We rely on vendors (including payment processors and platform providers) to operate the Site and process orders. Those vendors process personal data under their own policies and security standards.
10.6 International transfers
Some service providers may process or store data outside your state or country. When transfers occur, we rely on appropriate safeguards required by applicable law.
10.7 Automated decision-making
We do not use automated decision-making that produces legal or similarly significant effects on you without appropriate notice where required.
11) Contact Us
If you have questions about this Privacy Policy or personal data processing, contact us:
Exquisite Caskets
Phone: 833-466-6748
Email: info@exquisitecaskets.com
Mail: Exquisite Caskets, Attn: Legal Notice, 74 East Glenwood Avenue, Unit 5170, Smyrna, DE 19977
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the updated policy on this page and revise the “Last Updated” date.
